Return Policy
At Evermood, we want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns Timeline
Returns are accepted within 15 days of receiving your order.
Eligibility
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items—such as customized products or personal care items—are non-returnable.
Defective or Damaged Products
If your item arrives damaged or defective, please contact us within 15 days and include a photo of the issue. We’ll arrange a replacement or refund at no cost to you.
Wrong Item Received
If you received the wrong item, please contact us with your order details, and we’ll make it right as soon as possible.
Shipping Costs
- Original shipping charges are non-refundable, unless the return is due to our error.
How to Start a Return
Please email us at support@evermoodstories.com with your order number and a short description of the issue. We’ll respond with instructions and return shipping details, if applicable.
